Additional Customer Support
Ensuring a positive experience for retail customers, including those whose personal circumstances might require additional support is of the upmost importance to Foresight. Our overall goal is to ensure good customer outcomes at all stages in the customer journey.
Foresight has therefore established processes in a way that supports and enables retail customers with additional needs related to their health, age, disability or other circumstances to disclose their needs.
Our people have been provided with training on identifying, understanding and supporting our retail customers where additional support might be required.
Speak to us
Please contact the Investor Relations Team if you have additional support needs, such as requesting documentation in a larger font or a preferred communication method or any other support need.
You can get in touch with the Investor Relation Team verbally by contacting +44 (0)20 3667 8181, or in writing, either via email to investorrelations@foresightgroup.eu or by post, to:
Investor Relations, Foresight Group, The Shard, 32 London Bridge Street, London SE1 9SG
Additional help and support to retail customers are available through the following organisations:
- Citizens Advice (www.citizensadvice.org.uk/ Tel: 0300 332 100)
- Samaritans (www.Samaritans.org/ Tel: 116 123)
- Age UK (www.ageuk.org.uk/ Tel: 0800 678 1174)
- National Debtline (https://nationaldebtline.org/ Tel: 0808 808 4000)